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Shipping Policy HEADING_TITLE
When Will My Order Ship?
At TheFamilyHistoryStore.com we strive to process and ship in-stock items in the fastest time frame possible. Order processing times may vary due to availability of the item(s) at the time the order was placed.  Most in-stock items usually ship within 24-72 hours. Every product description page is noted with the expected days before the item is shipped. This may range from "24-72 Hours", "7-10 Days" or "1-3 Weeks". Longer shipping times generally are reserved for made-to-order items and hand-crafted items. Exceptions to this policy may occur during our peak busy seasons or during special sales events where our volume of shipments are higher than usual.  If an item you ordered has been discontinued or is not expected to be restocked in a timely manner you will receive a refund for that item.

How are shipping charges determined?
Orders (except frames, glass & framing accessories) are shipped via the United States Postal Service. Shipping rates are calculated by the US Postal Service based on the total estimated weight of your order (including packaging materials) and the destination zip code. The shipping options displayed to you during the checkout process are generated by the US Post Office. We do not furnish any of this information, we only display what is received directly from the US Postal Service. Orders under 14 ounces total weight will be given the option of First Class Shipping. Orders 14 ounces and over do not qualify for First Class shipping and must be shipped Priority Mail®. Media products such as bound books, CDs and DVDs qualify for Media Mail® rate. If every item in your shopping cart qualifies for Media Mail® rate this option will be presented during checkout. If you are purchasing both media and non-media items you may want to compare the difference between the total order being shipped together at regular rate or divided into 2 orders, one for media and one for all other items.

Prior to completing the checkout process you will have the opportunity to view shipping charges applied to your order. Orders are shipped from N Idaho Monday through Friday, excluding holidays. The rates and time frames displayed to you during the checkout process are provided directly from the US Postal Service. These time frames begin once the US Postal Service receives your package and does not include processing time in our warehouse.  Unusual delays caused by the US Postal Service are beyond our control.

*Frame & glass orders (including framing accessories) are shipped UPS Ground directly from the manufacturer. Please allow 2-3 weeks for delivery of frame and glass purchases. Please provide a street address for frame & glass orders as they cannot be shipped to a Post Office box.

When will my order arrive?
Delivery time depends on the method of shipment. Most orders shipped USPS Priority Mail® arrive at their U.S. destinations within 2-3 business days after being shipped.  (Please note that this time frame of 2-3 days is not guaranteed by the Post Office, the US Postal Service states that they will make every attempt to delivery Priority Mail® packages in that time frame. In some instances it may take a day or two longer depending on the location or weather conditions). Orders shipped USPS First Class® may take up to 5 days to arrive at their U.S. destinations. Items shipped USPS Media Mail® may take up to 14 days to arrive at their U.S. destinations. International orders can take anywhere from 1-6 weeks depending on destination and shipping method.

Please Note: The above stated arrival times is from the time the order is shipped. For processing times please see the above section titled, "When Will My Order Ship?".

Express Shipping
PLEASE NOTE: There is NO true overnight shipping offered from our location in N. Idaho!

EXPRESS Mail® shipments to locations within the United States are delivered in 2 days from the time of shipment. Priority handling is given to all EXPRESS MAIL® shipments and every effort is made to ship EXPRESS MAIL® shipments the same day ordered (if order is received before 9 AM PST/PDT on a business day) or the very next business day if order is received on a weekend, holiday or after 9 AM (PST).

FREE Shipping!
NOTICE: We currently offer FREE shipping within the United States on all orders over $75. In addition, throughout our online store you will find individual products that display "This Item Ships FREE!". These individual products ship FREE within the United States regardless of the total price of your purchase. Items shipped free will most often times be shipped by the cheapest method available.

IMPORTANT NOTICE:

EXPRESS Mail® shipments are shipped through the US Postal Service and signature is required upon delivery. This provides proof that your package was delivered in the time frame guaranteed by the US Postal Service and protects your valued package.

Waiving Signature Confirmation
You may request that signature confirmation be waived and we will inform the Post Offce of your request.  However, by waiving signature confirmation you are accepting full and complete responsibility for the package. You must submit a request for waiver of signature confirmation in writing by either emailing your request to customer service along with your name and order number immediately after placing your order or you may note your request in the comment section of the checkout process.

If you have any concerns or questions about EXPRESS Mail® shipments please call our toll free customer service number prior to placing your order.

 

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