How will I know what my special discount redemption code is?
If you are the bearer of a valid discount coupon for TheFamilyHistoryStore.com your coupon (either hard copy or email) will bear an online redemption code.

How do I redeem my special discount redemption code?
To redeem your special discount redemption code you will need to enter your redemption code on the payment selection page of the online checkout process. On the payment selection page there is a box to enter discount coupons. Once you enter a valid redemption code and click "submit" the discount will be applied towards your purchase.

Can I redeem my special discount if paying by phone?
Yes, you may redeem your special discount even if paying by telephone by following these simple steps. First register for an account online and complete the checkout process online just as if you were going to pay for your purchase online, redeeming your special discount redemption code as instructed above. During the checkout process when asked for payment form, check the box that says "Check/Money Order by mail" and complete the transaction. You will receive a confirmation of your order in your email at the email address you provided during registration or checkout if you opted to checkout without registering. Once you have completed this step, then telephone our customer service department toll free at (866) 874-2223 Monday through Friday, 8 a.m. to 5 p.m. (PST/PDT) to complete payment by credit card. You will need to give the customer service representative the order number that appears on your email confirmation. Please note that we cannot apply the special discount if you do not complete the online checkout process first.

Can I still use my special discount if I already made a purchase and forgot to use it?
Yes, your special discount redemption code remains valid until the expiration date noted on the coupon. You may apply your special discount to any subsequent order by redeeming the special discount redemption code during the checkout process of that order. Please note, that all coupons issued by TheFamilyHistory.com are a one-time use only coupon and may not be combined with any other coupon offers unless noted otherwise.

Is my special discount coupon valid on sale items?
Yes, your special discount coupon is applied to your entire purchase including sale or clearance items unless specifically stated otherwise.

Can I combine my special discount with other discount coupons?
No, you may only redeem one coupon per purchase. Occasionally we offer special sale coupons for varying amounts. Depending on the specials being offered at the time of your purchase, it may be wise for you to calculate which coupon offer will afford you the greatest savings on your current purchase. If you have more than one coupon for the same amount it is wisest to use the coupon that is expiring soonest.

Can I combine my special discount with a gift certificate/voucher?
Yes, discount coupons and gift certificates/gift vouchers are two separate programs. Gift certificates/gift vouchers are a form of payment and are treated just like cash.