Q: My Login username and password are correct but I still cannot Login?

A: Cookies may not be enabled on your computer. You must enable cookies. Click here for information on how to enable cookies.

A: Login usernames and passwords are case sensitive. You must enter your username and password exactly as you did when setting up your account or exactly as it appears in the reminder email that you received. To eliminate errors we suggest you copy and past your password from your reminder email into the box provided for on the login page. Click here for information on how to cut and paste.


Q: I am purchasing media (books and/or software/CDs/DVDs) along with non-media products. How can I save on shipping costs?

A: If you are purchasing a combination of media and non-media products you may wish to consider the advantages of making two seperate purchases, one for media only items, selecting the "media mail rate" option, and the second for all non-media items. This option will in most cases save you a considerable amount as books and other media items tend to be heavy items.